Title: Users may be unable to open the Microsoft OneDrive app on Samsung Android devices User impact: Users may be unable to open the OneDrive app on Samsung Android devices. More info: This issue may be impacting any user trying to open the Microsoft OneDrive app from any Samsung Android device that has the Samsung account app linked with a Microsoft 365 account. Users with affected devices that aren't managed through Intune can immediately update those devices to the latest version of the Samsung account app to remediate this issue. Current status: We’re continuing our investigation and working with Samsung to further our understanding of the impacting change so that we can devise remediation options for affected users with Intune-managed devices. Users with affected devices that aren't managed through Intune can immediately update those devices to the latest version of the Samsung account app to remediate this issue. Scope of impact: Any user may be unable to open the Microsoft OneDrive app on any Samsung Android device that has the Samsung account app linked with a Microsoft 365 account. Root cause: A recent update, released by Samsung, to the Samsung account app introduced a compatibility issue with the Microsoft OneDrive app and caused the impact. Next update by: Tuesday, December 23, 2025, at 12:00 AM UTC
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Monitoring - The Kaseya R&D team have temporarily decreased the daily backup frequency on pod ‘des1-saas-p1' from 3x per day to 2x per day to allow SharePoint services to stabilize. The team is monitoring closely after the changes were implemented and will restore 3x backups per day as soon as it’s safe and reliable for all customers hosted on the pod. Dec 19, 2025 - 15:14 EST
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Users may be unable to open the Microsoft OneDrive app on Samsung Android devices
OneDrive for Business
Datto SaaS Protection - Backup performance degradation for SharePoint services on pod 'des1-saas-p1'
Kaseya